Henry comes in red, blue, yellow and green (and very occasionally a completely different colour!). Most Henry models are simply different colours with the same black top hat. Generally, if your model number says HVR160/200 then it will be a standard Henry model.

After a while of collecting dust and dirt around the home Henry can sometimes not smell as fresh as he could. To remedy this, we would recommend first;

1. Giving him a fresh new HepaFlo Filter Bag and a wipe around the drum.
2. Check out our blog here for the best tips on keeping Henry fresh.
3. If he is still giving off a smell after this, you could try a MicroFresh Filter which contains activated charcoal to trap unwanted smells.

We do not recommend the use of scent beads or fragrance inside Henry, this can damage your machine and invalidate your warranty.

Henry and friends are fitted with an automatic thermal cut-out switch. This might cut in if the machine has been running for an extended period of time. If the machine feels hot, allow it to cool down for up to an hour. Once cooled down the machine should reset itself. This is a safety feature to prevent Henry getting too hot.

It’s a well-known fact that Henry loves a corner. Why does he get stuck? It’s the law. If he gets stuck, gently coax him away from the corner using his handle. Please don’t pull him by his hose!

Henry and friends are designed to have peak suction in a variety of situations; however, they can sometimes become blocked with debris. We would recommend checking your machine thoroughly for blockages. Click here to find out how.

Henry’s brains (motor) are stored in his top hat. This has many benefits, including better cooling airflow to the motor and less chance of anything nasty ending up in the electrics. To keep him as stable as possible, pull all the cable out from your Henry and on older models, ensure the ‘Henry’ logo is facing the same way as his face.

Has your Henry developed a vibrating or shaking feeling whilst in use? This is usually caused by a blockage somewhere in your machine. We would recommend checking your machine thoroughly for blockages. Click here to find out how.

No. Henry and friends are designed to be used with a bag. Genuine HepaFlo Filter Bags not only collect dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room. Click here to check our bag options.

With average usage your bag may last for up to a month. However, when you need to change your Henry’s bag is entirely dependent on personal usage. You may notice that your Henry has started to feel heavy or has less suction than before. Click here to check out our bag options.

When using Genuine Hepaflo Filter Bags, a Henry filter needs minimal cleaning. You can remove the filter and shake any excess dust into a carrier bag. Please note Henry’s filter is not washable, as this can degrade the materials of the filter or introduce moisture into your motor.

The Stainless-Steel Tubes on Henry and friends are held together by friction, which means sometimes they can get stuck together especially if dust or dirt gets trapped between the joining sections. To remove the tubes;

1. You can use a lubricant such as furniture polish to help ease them apart, remembering to pull AND twist.
2. If accessories are stuck to the tubes, gently heat the plastic (whilst taking caution to not burn yourself), which should allow them to be removed easily.

We also recommend regularly wiping tubes and accessories where they join to prevent this happening. Please note, this does not apply to Henry/Hetty/Numatic Quick models as they contain different electrical components.

The UK WEEE (Waste Electrical and Electronic Equipment) Regulations aim to reduce the amount of electrical products which are incinerated or landfilled. The Regulations encourage the recovery, reuse and recycling of electrical products and their components. Producers of Electrical and Electronic Equipment (EEE) must play a part in managing end of life electrical products to protect the environment – we work in partnership with REPIC to ensure that electricals are responsibly recycled. Find out how you can do your part by visiting: repic.co.uk/consumers/