Once you have attached the black flexible hose to your Henry, the order of tubes should be like this:

Firstly, attach the bent stainless-steel tube into the black cuff at the end of the black flexible hose, then follow by the two straight pieces, then add your chosen floor tool onto the end of the two straight pieces.

The Stainless-Steel Tubes on Henry and friends are held together by friction, which means sometimes they can get stuck together especially if dust or dirt gets trapped between the joining sections. To remove the tubes;

1. You can use a lubricant such as furniture polish to help ease them apart, remembering to pull AND twist.
2. If accessories are stuck to the tubes, we recommend gently heating the plastic (whilst taking caution to not burn yourself), which should allow them to be removed easily.

We also recommend regularly wiping tubes and accessories where they join to prevent this happening. Please note, this does not apply to Henry/Hetty Quick models as they contain different electrical components.